Customer Success Specialist
TRX
Technology
Mid - SeniorRemote
- Deadline: N/A
- Minimum Education: Bachelor's Degree
- Workplace: Remote
- Employment Type: full-time
- Posted: 3 weeks ago
Skills Required
customer success managementonboarding and trainingCRM tools (Salesforce, HubSpot, Gainsight)data analysis and metrics monitoringcommunication and interpersonal skillsproblem solvingremote work proficiency
Fields of Study
BusinessCommunicationsTechnology
Location
N/A
Job Summary
Support customers across EMEA by ensuring a seamless post‑sales experience, driving adoption through onboarding and training, monitoring usage data, and collaborating with internal teams to advocate for client needs while identifying upsell opportunities.
List of Duties
- Act as primary liaison between customers and internal teams
- Manage onboarding and training for new customers
- Monitor customer health metrics and usage data
- Develop long‑term client relationships
- Collaborate with Sales, Product, and Support to advocate for customer needs
- Conduct business reviews and identify upsell opportunities
- Respond promptly to inquiries and coordinate resolutions
- Contribute to customer success processes for the EMEA market
A solid role in the growing SaaS sector offering remote work flexibility; competitive for mid-level professionals.
How to Apply
Submit your application through the LinkedIn Easy Apply portal; find contact details below.
Application Information
- Phone: N/A
- Email: N/A
- Application Link
Additional Info
- If you're interested in applying, please make sure to have your updated CV, cover letter, and any relevant documents ready. You can send in your applications through email, give us a call, or use the online job link included in the vacancy announcement. Just a quick reminder: when you apply via email, be sure to include the job title in the subject line!