Receptionist
Apply Now Posted 1 hour agoAbout the Role
The Receptionist will coordinate front‑office operations, ensuring efficient patient flow, resolving complaints, and maintaining high service standards within the hospital setting.
Responsibilities
- Oversee daily customer service activities
- Coordinate with reception, billing, nursing, and clinical teams
- Track waiting times and feedback
- Handle inquiries and complaints promptly
- Escalate complex issues
- Maintain accurate records of issues and actions
- Guide frontline staff on service standards
- Support orientation and coaching
- Monitor team performance
- Prepare summaries for management review
- Participate in quality improvement initiatives
Skills Required
Interpersonal communicationComplaint handlingCoordinationProblem solvingComputer proficiencySchedulingReportingEmergency responsePatient-centered approach
Fields of Study
- Business Administration
- Customer Service
- Healthcare Administration
How to Apply
Submit your CV and cover letter through the provided job link; find contact details below.