Customer Relationship Officer II

About the Role

The Customer Relationship Officer II builds and nurtures customer relationships within the district, focusing on retention, business development, cross-selling, and collection support to drive revenue growth and enhance customer experience.

Responsibilities

• Manage assigned customer relationships and ensure regular engagement with priority clients
• Identify opportunities to deepen relationships through deposits, financing, digital banking, and transaction services
• Support sourcing of quality financing leads and guide customers on requirements
• Monitor customer activity and coordinate corrective action when needed
• Assist in collection follow-up, early arrears monitoring, and delinquency communication
• Coordinate with branches and district teams for timely resolution of issues
• Maintain updated call reports, visit reports, relationship plans, and opportunity pipelines

Skills Required

Fields of Study

• Management
• Marketing
• Banking and Finance
• Economics
• Business Administration

How to Apply

Submit your application letter and CV in PDF format via the provided application link within 7 days of announcement. Find contact details below.