Customer Relationship Officer II

About the Role

The role focuses on building and maintaining strong customer relationships within the district, driving business development through cross-selling of banking products, supporting financing follow-up, and ensuring effective collection and service quality.

Responsibilities

• Manage assigned customer relationships and engage priority clients
• Identify opportunities to deepen relationships via deposits, financing and digital banking
• Support sourcing of quality financing leads and guide customers on requirements
• Monitor customer activity and coordinate corrective actions
• Assist in collection follow-up and delinquency communication
• Coordinate with branches and business teams for issue resolution
• Maintain updated call reports, visit reports and opportunity pipelines
• Escalate high-risk service or portfolio issues to management

Skills Required

Fields of Study

• Management
• Marketing
• Banking and Finance
• Economics
• Business Administration

How to Apply

Submit your application letter, updated CV and credentials in PDF format through the provided application link; clearly state the position you are applying for. Find contact details below.