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Customer Service Manager

Yes Express PLC · ET · Full-time

Apply Now Posted 8 hours ago

About the Role

Responsible for leading the customer service team, monitoring satisfaction metrics, and ensuring excellent client interactions within Addis Ababa.

Responsibilities

Monitor and interpret Customer Satisfaction KPIs
Oversee daily customer service activities
Ensure compliance with local culture and regulations
Maintain high-quality customer interactions

Skills Required

Customer ServiceKPI MonitoringBasic Computer SkillsCommunicationCultural Awareness

Fields of Study

Business Administration
Communication
Psychology
Computer Science
Marketing
Management

How to Apply

Submit your educational credentials within seven consecutive working days via Telegram; find contact details below.