Senior Customer Service Officer

Yegna Microfinance Institution S.C · ET · Full-time

Apply Now Posted 7 hours ago

About the Role

The Senior Customer Service Officer will deliver high-quality customer support for banking and microfinance services, ensuring accurate record‑keeping and continuous improvement of service processes.

Responsibilities

Provide customer support and resolve inquiries
Assist with banking and microfinance transactions
Maintain accurate client records
Collaborate with team on service improvement initiatives
Adhere to company policies and procedures

Skills Required

customer serviceaccountingmarketingmicrofinancecommunication

Fields of Study

Marketing
Accounting
Finance
Economics

How to Apply

Submit your CV and cover letter either in person at the Human Capital Office or via email; find contact details below.