Senior Customer Service Officer

Yegna Microfinance Institution S.C · ET · Full-time

Apply Now Posted 1 hour ago

About the Role

Senior Customer Service Officer responsible for delivering excellent client service in the microfinance sector, handling inquiries, resolving issues, and maintaining detailed customer records.

Responsibilities

Provide high‑quality customer support for banking products
Handle inquiries and resolve issues efficiently
Maintain accurate records of customer interactions
Collaborate with other departments to improve service delivery

Skills Required

customer servicebanking operationsmicrofinancecommunicationproblem solvingMS Office

Fields of Study

Marketing
Accounting & Finance
Economics

How to Apply

Submit a cover letter, CV, and non‑returnable copies of credentials within 10 working days from the announcement date. Applications may be sent in person or via email; include the position title and duty station in the subject line. Find contact details below.