Senior Customer Service Officer
Apply Now Posted 11 hours agoAbout the Role
The Senior Customer Service Officer manages client interactions and service operations across several branch locations, ensuring high-quality support and adherence to banking regulations.
Responsibilities
- Handle client inquiries and resolve complaints across multiple branches
- Maintain accurate customer records and ensure data integrity
- Coordinate with internal departments to address service issues
- Ensure compliance with regulatory and institutional policies
- Train and support staff on customer service best practices
Skills Required
Customer ServiceBanking KnowledgeMicrofinance OperationsCommunicationProblem SolvingTime Management
Fields of Study
- Marketing
- Accounting & Finance
- Economics
How to Apply
Submit a cover letter, CV and non-returnable copies of credentials within 10 working days from the posting date. Applications may be submitted in person or by email; clearly state the position and duty station in the subject line. Find contact details below.