Customer Service Manager-I

About the Role

Lead the customer service team for Yegna Microfinance, ensuring exceptional support across multiple locations while driving service excellence and operational efficiency.

Responsibilities

• Oversee customer service operations across multiple duty stations
• Manage and train customer service staff
• Ensure high quality service delivery and compliance with policies
• Develop and implement strategies to improve customer satisfaction
• Monitor performance metrics and report on key indicators
• Coordinate with other departments to resolve client issues

Skills Required

Fields of Study

• Marketing (BA)
• Accounting and Finance (BA)
• Economics (BA)

How to Apply

Submit your CV, cover letter, and non‑returnable copies of credentials within ten working days. Applications may be sent in person or via email; include the position title and duty station in the subject line. Find contact details below.