Customer Service Manager
Apply Now Posted 11 hours agoAbout the Role
The role leads customer service initiatives for Yegna Microfinance, managing a team across several Ethiopian cities and driving service excellence in the banking sector.
Responsibilities
- Lead customer service operations across multiple locations
- Develop and implement customer support strategies
- Coordinate with banking and microfinance teams to enhance service quality
- Oversee staff training and performance management
- Ensure compliance with regulatory standards
Skills Required
customer service managementsenior banking experiencemicrofinance operationsmarketing strategyaccounting and financeeconomic analysisleadership
Fields of Study
- Marketing
- Accounting & Finance
- Economics
How to Apply
Submit a cover letter, CV, and non‑returnable copies of credentials within 10 working days from the announcement. Applications may be delivered in person or sent via email; include the position title and duty station in the subject line. Find contact details below.