IT Support and Helpdesk Coordinator
Apply Now Posted 2 hours agoAbout the Role
The IT Support and Helpdesk Coordinator manages daily helpdesk operations, ensuring timely incident resolution and excellent customer service across a hospital environment. The role oversees technical support, user account management, IT asset maintenance, and staff training to maintain reliable IT services.
Responsibilities
- Coordinate and supervise daily IT helpdesk operations
- Manage incident resolution within SLAs
- Provide first- and second-level technical support to staff
- Administer user accounts and access permissions
- Maintain IT asset inventory and lifecycle
- Develop and deliver user training materials
- Prepare performance reports and recommend improvements
Skills Required
IT Service Management (ITSM)Windows Operating SystemsMicrosoft 365Active DirectoryEnd‑User Support (hardware/software troubleshooting)Helpdesk Ticketing SystemsCustomer ServiceTeam Leadership
Fields of Study
- Information Technology
- Computer Science
- Information Systems
- Computer Engineering
How to Apply
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