Customer Service Officer
Apply Now Posted 2 hours agoAbout the Role
The Customer Service Officer provides courteous support to patients and visitors, handling inquiries, calls, and emails while coordinating with hospital departments to resolve issues and improve the patient experience.
Responsibilities
- Assist patients and visitors with inquiries courteously
- Handle incoming calls and respond to emails promptly
- Coordinate with departments to resolve patient issues
- Maintain accurate records of interactions
- Provide information about services, policies, and procedures
- Monitor and manage waiting times
- Gather feedback for improvement
- Support administrative tasks as needed
- Attend training sessions
- Contribute to a positive team environment
Skills Required
Excellent customer serviceClear communicationProblem solvingEmpathy and patienceAdaptability to changing circumstancesProfessionalism under pressureTeamworkOrganization and prioritizationTechnology and software use for record‑keepingContinuous learningHealthcare terminology familiarityBasic CRM knowledgeFlexible working hours including weekends and holidaysCultural sensitivityMultilingual proficiency
Fields of Study
- Healthcare Administration
- Business Administration
How to Apply
Submit your CV in PDF format along with any other relevant documents to the HR Department at Office No 502, 5th Floor. Find contact details below.