Customer Service And Call Center Operator
Apply Now Posted 2 hours agoAbout the Role
The role involves providing courteous customer service to patients and visitors, handling calls and emails, coordinating with hospital departments, maintaining records, and supporting overall operations to enhance patient satisfaction.
Responsibilities
- Assist patients and visitors with inquiries
- Handle incoming calls and respond to emails promptly
- Coordinate with departments to resolve issues
- Maintain accurate records of interactions
- Provide information about hospital services
- Monitor waiting times
- Gather patient feedback
- Support administrative tasks
- Attend training sessions
- Contribute to a collaborative team environment
Skills Required
customer serviceverbal communicationwritten communicationproblem solvingempathypatienceteam collaborationtask prioritizationtechnology userecord keepingCRM systems
Fields of Study
- Healthcare Administration
- Business Administration
- Communication
How to Apply
Submit your CV, cover letter, and relevant documents via email; find contact details below.