Customer Service Officer
Apply Now Posted 1 hour agoAbout the Role
The Customer Service Officer acts as the primary contact for customers, delivering excellent support, managing inquiries and complaints, coordinating follow‑ups, maintaining records, and assisting sales and technical teams to ensure high customer satisfaction.
Responsibilities
- Receive and assist customers professionally
- Handle customer inquiries, complaints, and service requests
- Coordinate customer follow-up activities
- Maintain customer records and service documentation
- Support sales and technical teams with customer communication
- Prepare quotations, correspondence, and reports when required
- Ensure high levels of customer satisfaction
- Assist in front office, reception, and bid preparation activities
Skills Required
Excellent communication and interpersonal skillsStrong customer service orientationGood organizational and multitasking abilitiesProficiency in Microsoft Office applicationsAbility to work under pressureFront office experienceSales support
Fields of Study
- Marketing Management
- Business Administration
- Computer Science
How to Apply
Submit your updated CV, application letter, and supporting credentials via email; find contact details below.