District Senior Officer-Internal/External (Readvertised)
Apply Now Posted 3 hours agoAbout the Role
The District Senior Officer oversees branch operations, coordinating business activities and managing customer relationships to improve performance and satisfaction. They set objectives, coach staff, and ensure service standards align with the bank’s goals.
Responsibilities
- Continuously assess branch business team performance and recommend improvements
- Synchronize work with Branch Managers and communicate constraints
- Set team objectives, goals, and performance standards
- Motivate and coach customer service supervisors
- Enhance bank image through proactive customer-driven services
- Monitor service levels against customer expectations
Skills Required
Branch supervisionCustomer relationship managementPerformance managementCoaching & motivationService level monitoring
Fields of Study
- Economics
- Management
- Accounting
- Business Administration
How to Apply
Submit a PDF application letter and short CV (≤3 pages) through the website www.ethiojobs.net; find contact details below.