IT Service Officer

About the Role

The IT Service Officer delivers first-line technical support, maintains hardware and software infrastructure, troubleshoots issues, monitors system performance, and ensures compliance with IT policies to keep the organization’s technology services running smoothly.

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues
• Install, configure, and maintain computer hardware, operating systems, and applications
• Troubleshoot and resolve system, network, and user-related technical problems
• Monitor the performance and availability of IT systems and services
• Maintain IT equipment inventory and update system documentation
• Assist in implementing system upgrades, backups, and security measures
• Provide user support and basic IT training when required
• Perform preventive maintenance on IT equipment and systems
• Ensure compliance with company IT policies and procedures

Skills Required

Fields of Study

• Information Technology
• Computer Engineering
• Computer Science
• Management Information Systems

How to Apply

Submit your CV and cover letter via email at vacancy@redstarsint.com; find contact details below.