Customer Service Coordinator

About the Role

This role coordinates customer service operations at a new specialty healthcare center, ensuring efficient, compassionate support across all patient touchpoints while driving continuous improvement and compliance.

Responsibilities

• Oversee daily customer service activities ensuring patient-centered support
• Coordinate with reception, billing, nursing, and clinical teams for smooth patient flow
• Track waiting times, complaints, and feedback to improve experience
• Handle inquiries and resolve issues promptly and empathetically
• Guide frontline staff on service standards and complaint handling
• Maintain accurate records of issues and actions
• Support implementation of policies, quality initiatives, and compliance
• Participate in audits and safety initiatives
• Coordinate with departments for equipment use and patient flow

Skills Required

Fields of Study

• Business Administration
• Healthcare Administration

How to Apply

Submit your resume and a short application letter through the provided link; find contact details below.