Customer Service Representative
Apply Now Posted 2 hours agoAbout the Role
The Customer Service Representative is the first point of contact for clients at Nordic Medical Centre, responsible for delivering excellent customer service, managing client flow, handling payments, and coordinating with internal teams to ensure a smooth experience.
Responsibilities
- Welcome and register clients at the service desk
- Provide accurate information on services and procedures
- Manage client flow for efficient service delivery
- Answer phone calls and emails professionally
- Handle inquiries, complaints, and requests
- Process payments and prepare invoices
- Assist with administrative tasks and documentation
- Maintain confidentiality of client information
- Coordinate with medical and admin teams
- Support continuous improvement of customer service processes
Skills Required
English fluencyAmharic fluencycustomer service skillscommunication skillsorganizational and administrative skillsmultitasking abilityattention to detailteamwork/interpersonal skills
Fields of Study
- Marketing
- Business Management
- Accounting
How to Apply
Submit your CV, cover letter, and supporting documents via email; find contact details below.