Product Support Sales Representative (PSSR)

About the Role

This role supports aftermarket sales for office machines by engaging customers, identifying service and parts opportunities, coordinating support activities, and managing sales pipelines to maximize revenue.

Responsibilities

• Engage customers to identify service and parts sales opportunities
• Promote preventive maintenance contracts and service solutions
• Prepare and follow up on service and spare parts quotations
• Support installed base analysis and customer segmentation activities
• Maintain strong relationships with existing and potential customers
• Generate leads for additional equipment and service opportunities
• Coordinate with service engineers and spare parts teams for timely support
• Follow up open job cards, quotations, and pending customer requests
• Ensure customer complaints are addressed promptly
• Monitor warranty and maintenance contract status
• Update customer activity reports and sales pipeline records
• Maintain CRM and customer database accuracy
• Prepare weekly sales and activity reports
• Monitor parts movement and service opportunities within assigned territory

Skills Required

Fields of Study

• Electrical Engineering
• Electronics Engineering
• IT Engineering
• Mechanical Engineering

How to Apply

Interested applicants should submit their application through the provided form; only shortlisted candidates will be contacted. Find contact details below.