Aftersales Quality & Operations Audit Officer
Apply Now Posted 2 hours agoAbout the Role
The After‑Sales Quality & Operations Audit Officer will oversee the quality of post‑purchase experiences by auditing delivery, assembly, and service processes, identifying defects, performing root cause analyses, and driving corrective actions to enhance customer satisfaction across Addis Ababa.
Responsibilities
- Verify alignment between distribution plans and actual execution
- Assess timeliness, accuracy, and condition of delivered products
- Investigate deviations and recommend corrective actions
- Audit assembly schedules vs. completion rates and workmanship standards
- Conduct on-site inspections using checklists to evaluate quality, safety, and SOP compliance
- Report recurring defects and collaborate with technical teams for resolution
- Monitor complaint resolution timelines against SLAs
- Validate closed cases via call-backs or system reviews
- Identify trends and elevate systemic issues
- Perform RCA (5 Whys, Fishbone) on recurring operational failures
- Map process delays in logistics, assembly, or service workflows and propose solutions
- Prepare daily/weekly audit reports with findings, KPIs, and improvement recommendations
- Ensure SOP compliance and document gaps for training/redesign
- Review distribution logs, assembly checklists, and complaint records
- Conduct spot checks, staff interviews, and customer follow-ups
- Update issue trackers and raise critical risks to management
Skills Required
Advanced ExcelERP systemsAudit methodologies (RCA, Lean)Analytical mindsetStrong communicationCross-functional collaborationData analysisQuality assurance
Fields of Study
- Industrial Engineering
- Business Administration
How to Apply
Submit your CV and cover letter via email to the provided address, including a clear subject line that indicates your application for the After‑Sales Audit Officer role. Find contact details below.