Executive Sales

About the Role

Manage guest reservations, support sales and marketing activities, and deliver exceptional customer service while ensuring efficient operations and revenue maximization in a hotel environment.

Responsibilities

• Handle guest reservation requests, modifications, and cancellations via phone, email, fax or other channels
• Respond promptly to guest inquiries, complaints and concerns
• Coordinate with Sales, Accounting, Data Administration and other departments to resolve guest issues
• Promote Marriott services and upsell opportunities
• Process Marriott Rewards enrollments and redemptions
• Maintain accurate reservation records in the hotel’s system
• Perform general administrative duties including filing, reports, correspondence and email management
• Assist Sales and Marketing with daily operational activities
• Welcome guests professionally and provide exceptional service
• Maintain confidentiality of company and guest information
• Follow company policies, procedures and brand standards
• Support training and motivation of team members when required
• Monitor service quality standards and contribute to continuous improvement
• Develop positive working relationships across departments
• Prepare accurate documentation and reports as needed
• Perform other duties assigned by supervisor or management

Skills Required

Fields of Study

• Marketing
• Business Administration
• Management

How to Apply

Submit your CV, cover letter and relevant documents via email. Find contact details below.