Manager, Deposit Mobilization and Branch Operations Division

About the Role

The Manager will oversee the Resource Mobilization & Customer Service Division, driving savings mobilization, staff development, branch performance, customer service standards, and compliance while leading initiatives to expand deposit participation and improve operational efficiency.

Responsibilities

• Plan, organize, coordinate and supervise operational activities of the Resource Mobilization & Customer Service Division
• Lead, guide and support staff with motivation, training and performance management
• Maintain employee administration for productivity
• Ensure compliance with annual plans and performance agreements
• Prepare departmental plans, budgets and progress reports
• Develop savings mobilization strategies and promotional mechanisms
• Identify high-value depositors and encourage participation
• Lead financial literacy programs
• Provide technical support to branches on resource mobilization and operations
• Enforce service delivery standards and customer service charters
• Investigate and improve customer feedback processes
• Address complaints and inquiries
• Recommend staff training and orientation programs
• Develop branch performance evaluation standards
• Monitor and evaluate weekly/monthly branch performance
• Conduct field visits for compliance verification
• Propose new products and services
• Develop operational guidelines for agent bank selection
• Maintain risk management and internal controls
• Communicate with government bodies, partners and stakeholders
• Stay updated on microfinance developments
• Document lessons learned
• Authorize opening of deposit accounts for various entities

Skills Required

Fields of Study

• Management
• Finance
• Economics
• Accounting

How to Apply

Submit your CV, cover letter, non-returnable copies of credentials and three professional references via email; find contact details below.