Service Delivery / NOC Coordinator

InfraTech Africa Plc · ET · Full-time

Apply Now Posted 2 days ago

About the Role

The Service Delivery / NOC Coordinator manages incident handling, SLA tracking, and coordination of technical staff to ensure timely service delivery and client satisfaction.

Responsibilities

Coordinate incidents and customer service requests
Track SLAs and manage escalations
Manage ticketing systems and workflow processes
Coordinate field engineers and technical teams
Provide customer communication and status updates
Prepare operational and service performance reports

Skills Required

ITILticketing systemsServiceNowJiracustomer communicationprioritizationcoordination

Fields of Study

Information Technology
Business Administration
Computer Science

How to Apply

Apply using the provided link: https://career.infratechafrica.com/auth/login. Find contact details below.