Junior Booking Agent

About the Role

Assist customers with bookings and inquiries via phone and digital channels, ensuring accurate records and high satisfaction in a hybrid call center environment.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Assist customers with booking requests, modifications, and cancellations
• Provide accurate information on services, availability, and pricing
• Record customer interactions and booking details accurately
• Maintain high levels of customer satisfaction and professionalism
• Follow company procedures and quality standards
• Collaborate effectively with team members and supervisors
• Manage multiple customer interactions while maintaining accuracy and efficiency

Skills Required

Fields of Study

• Business Administration
• Hospitality
• Tourism
• Customer Service

How to Apply

Please complete the provided Google Form to apply. Find contact details below.