Senior Customer Service Officer

About the Role

The Senior Customer Service Officer manages all cash operations at the branch, oversees vault balances, coaches staff, and ensures high-quality customer service while maintaining compliance with banking procedures.

Responsibilities

• Process cash transactions and maintain accurate records
• Manage primary and secondary vaults, ensuring daily balances
• Cooperate with treasury for cash consignments
• Coach and oversee customer service staff performance
• Ensure compliance with cash handling policies
• Maintain customer satisfaction and service quality

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Apply through the provided online form; find contact details below.