Senior Customer Service Officer

About the Role

Senior Customer Service Officer responsible for accurate cash processing, vault management, and delivering high‑quality customer service in a retail banking environment.

Responsibilities

• Process cash transactions including deposits, withdrawals, and foreign currency exchanges
• Maintain accurate vault balances for local and foreign currencies
• Ensure compliance with cash handling policies and procedures
• Provide exceptional customer service and build strong client relationships
• Coordinate activities of branch Customer Service Officers
• Monitor service levels and address customer expectations
• Administer primary vault operations and oversee treasury consignments

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Apply through the provided online form within ten days of the vacancy announcement. Find contact details below.