Senior Customer Service Officer

Hijra Bank S.C · ET · Full-time

Apply Now Posted 1 day ago

About the Role

Senior Customer Service Officer responsible for managing daily cash operations, ensuring accurate vault balances, delivering excellent customer service, and supervising branch staff to meet banking standards.

Responsibilities

Process and balance cash transactions (deposits, withdrawals, currency exchange)
Maintain organized vaults and ensure daily balances
Co‑ordinate and coach branch customer service staff
Monitor service levels and deliver high‑quality service
Execute accurate branch transactions and audits
Initiate cash consignments with Treasury
Handle system entries for all cash movements

Skills Required

Cash handling and reconciliationCustomer service excellenceVault management (LCY & FCY)Banking transaction processingTeam coaching and performance feedbackTreasury coordinationFinancial systems usage

Fields of Study

Accounting
Management
Economics
Related fields

How to Apply

Submit your application through the online form at https://forms.gle/s8qBrmqbQFPwS4DX9 within ten days of this announcement. Find contact details below.