Customer Service Officer II

About the Role

The role involves engaging with customers professionally, addressing inquiries and complaints, providing product information, troubleshooting issues, escalating complex matters, following up for satisfaction, and maintaining detailed interaction logs within a banking context.

Responsibilities

• Respond to customer inquiries and complaints promptly
• Provide accurate information on products, services, policies and procedures
• Assist customers in selecting appropriate products or services
• Identify and assess customer issues and provide solutions
• Escalate unresolved issues to relevant departments
• Follow up to ensure customer satisfaction
• Maintain thorough records of interactions and transactions

Skills Required

Fields of Study

• Accounting
• Management
• Economics
• related fields

How to Apply

Apply through the provided link within ten days; find contact details below.