Customer Service Officer II

About the Role

A frontline banking role focused on delivering professional customer support, resolving inquiries, and maintaining accurate transaction records.

Responsibilities

• Respond to customer inquiries promptly and professionally
• Provide accurate information on products, services, policies, and procedures
• Assist customers in selecting appropriate products or services
• Identify and assess customer issues, offering suitable solutions
• Escalate unresolved issues to relevant departments
• Follow up with customers to ensure satisfaction
• Maintain thorough records of all interactions and transactions

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Apply through the online form linked below within ten days of posting; find contact details below.