Customer Service Officer II
Apply Now Posted 2 hours agoAbout the Role
Responsible for delivering professional customer service within the bank, handling inquiries, resolving complaints, and maintaining accurate interaction records.
Responsibilities
- Interact with customers professionally and empathetically
- Respond to inquiries, concerns, and complaints promptly
- Provide accurate product and service information
- Assist customers in selecting appropriate products or services
- Identify and assess customer issues and provide solutions
- Escalate unresolved issues to relevant departments
- Follow up to ensure satisfaction
- Maintain thorough records of interactions and transactions
Skills Required
Excellent customer serviceCustomer service and financial literacyKnowledge of banking operationsIFB knowledge
Fields of Study
- Accounting
- Management
- Economics
How to Apply
Apply through the provided online form; find contact details below.