Customer Service Officer II

About the Role

The role involves interacting with customers professionally, addressing inquiries and complaints, providing product guidance, resolving issues, and maintaining accurate interaction records within a banking environment.

Responsibilities

• Respond to customer inquiries, concerns, and complaints promptly
• Provide accurate product, service, policy information
• Assist customers in selecting appropriate products or services
• Identify and assess customer issues, offering suitable solutions
• Escalate unresolved problems to relevant departments
• Follow up to ensure customer satisfaction
• Maintain thorough records of interactions and transactions

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Submit your application through the online form linked above within ten days of posting; find contact details below.