Branch Manager

About the Role

Lead the Adama branch by delivering outstanding customer service, managing daily operations, driving revenue growth, and ensuring efficient use of resources.

Responsibilities

• Develop and implement service delivery plans to enhance customer experience
• Compile loan and foreign currency request information for approval
• Coordinate with customer relationship management to create selling opportunities
• Monitor and improve branch customer service standards
• Set operational objectives in collaboration with the Branch Operations Director
• Support performance measurement and control of branch operations
• Drive profitability through growth of service lines
• Handle customer complaints promptly and refer as needed
• Ensure adequate staffing and training for customer service personnel
• Collaborate with marketing to promote products locally
• Review and manage income‑expense accounts

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Submit your application via the online form linked below; find contact details there.