Branch Manager

About the Role

The Branch Manager leads customer service excellence, operational efficiency, and business development within a bank branch, ensuring high satisfaction, compliance, and profitability.

Responsibilities

• Develop and implement service delivery plans to enhance customer experience
• Compile loan and foreign currency request information for approval
• Coordinate with customer relationship management and branches for cross-selling opportunities
• Monitor and ensure high-quality customer service delivery
• Assist Branch Operations Director in setting operational objectives
• Support performance measurement and control of branch operations
• Contribute to growth of service lines and profitability
• Address customer complaints promptly and refer when necessary
• Maintain adequate staffing levels and provide staff training
• Collaborate with Marketing on local initiatives
• Review income and expense accounts for financial balance

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Submit your application through the online form linked above within ten days of posting; find contact details below.