Branch Manager

About the Role

The Branch Manager leads service delivery, operational efficiency, and revenue growth in a bank branch, ensuring excellent customer experience while managing staff, budgets, and cross‑selling initiatives.

Responsibilities

• Develop and implement service delivery plans to enhance customer experience
• Compile loan and foreign currency request information for approval
• Coordinate with customer relationship management to create selling opportunities
• Monitor and improve branch customer service delivery
• Set operational and business objectives with the Branch Operations Director
• Provide input for performance measurement and control
• Drive profitability and productivity of the branch
• Handle customer complaints promptly and refer when necessary
• Maintain staffing levels and train personnel on product knowledge and communication techniques
• Collaborate with Marketing to promote bank products locally

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Submit your application through the online form at https://forms.gle/FggvWKFk8j3VNpUc6 within ten days of posting; find contact details below.