Branch Manager

About the Role

The Branch Manager leads the branch’s service delivery, operational efficiency, and business growth, ensuring exceptional customer experience while managing staff, finances, and cross‑selling initiatives.

Responsibilities

• Develop and implement service delivery plans to enhance customer experience
• Compile loan and foreign currency request information for approval
• Coordinate with customer relationship management to create cross‑selling opportunities
• Monitor and improve customer service delivery
• Set operational and business objectives in partnership with the Branch Operations Director
• Support performance measurement and control of branch operations
• Drive profitability and productivity growth
• Address customer complaints promptly
• Maintain staffing levels and train staff on product knowledge and communication techniques
• Collaborate with marketing to promote bank products locally
• Review income and expense summaries and manage controllable expenses

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Submit your application through the online form within ten days of this announcement; find contact details below.