Branch Manager

About the Role

The Branch Manager leads service delivery, operations, and staff management to drive profitable growth and superior customer experience at the branch.

Responsibilities

• Develop and implement service delivery plans to enhance customer experience
• Compile loan and foreign currency request information for approval
• Coordinate with customer relationship management and branches for consistency and sales opportunities
• Monitor and exceed customer service expectations
• Set operational and business objectives with the Branch Operations Director
• Support performance measurement and control
• Drive profitability and productivity of the branch
• Resolve customer complaints promptly
• Maintain adequate staffing levels and provide training on product knowledge and communication
• Collaborate with Marketing to promote bank products locally
• Review income and expense summaries and manage controllable expenses

Skills Required

Fields of Study

• Accounting
• Management
• Economics

How to Apply

Apply online through the provided link within ten days of the posting; find contact details below.