Call Centre Operator
Apply Now Posted 1 week agoAbout the Role
The Call Centre Operator manages inbound and outbound customer communications, resolves inquiries, maintains accurate records, and upholds service standards to ensure high customer satisfaction.
Responsibilities
- Handle inbound and outbound customer calls professionally
- Respond to inquiries and provide accurate information
- Resolve complaints and escalates complex issues
- Maintain records of interactions and transactions
- Provide product and service information
- Ensure high customer satisfaction via effective communication
- Follow call center scripts, policies, and standards
- Support administrative and reporting tasks
Skills Required
Strong communication and interpersonal skillsCustomer service orientationAbility to handle pressure and high call volumesBasic computer and data entry skillsProblem-solvingActive listening
Fields of Study
- Management
- Accounting
- Business Administration
- Marketing Management
How to Apply
Submit your application through the provided job link; find contact details below.