Customer Care Associate
Apply Now Posted 2 hours agoAbout the Role
The Customer Care Associate delivers exceptional service by handling inquiries, resolving complaints, and maintaining detailed records while ensuring a positive customer experience.
Responsibilities
- Handle incoming customer calls professionally
- Collect customer information and retrieve history
- Listen to concerns and record details in the tracking system
- Provide initial responses and assign query numbers
- Refer issues to appropriate departments
- Follow up for timely resolution
- Update customers every two days
- Escalate unresolved issues per protocol
- Confirm resolution and close complaints
- Maintain accurate records in the tracking system
Skills Required
Excellent customer serviceInterpersonal skillsVerbal and written communicationProblem solvingComplaint handlingAttention to detailRecord keepingMultitasking under pressure
Fields of Study
- Sales & Marketing
- Management
How to Apply
Submit your CV, cover letter, and relevant documents via email. Find contact details below.