Customer Care Associate
Apply Now Posted 2 hours agoAbout the Role
The Customer Care Associate delivers excellent customer service by handling inquiries, resolving complaints, and ensuring a positive experience through effective communication and coordination with internal departments.
Responsibilities
- Handle incoming customer calls professionally
- Collect customer information and retrieve history
- Record interactions in Appsheet tracking system
- Provide initial responses and assign case numbers
- Escalate issues to appropriate departments
- Follow up for timely resolution
- Update customers regularly
- Confirm issue resolution and close cases
- Maintain accurate records
- Adhere to company policies
- Utilize provided tools such as SharePoint-based Excel tracker and phone line
Skills Required
customer servicecommunication skillsproblem solvingMicrosoft Office proficiencycall center tools
Fields of Study
- Sales and Marketing
- Management
- Business Administration
How to Apply
Send a cover letter and detailed CV with the subject line "Customer Care Associate" to careers@ethiochicken.com. Find contact details below.