Deputy Manager-Operations (French Speaker)
Apply Now Posted 2 hours agoAbout the Role
Deputy Manager-Operations (French Speaker) leads daily operations at a Visa Application Center, ensuring efficient visa processing, compliance with standards, and continuous improvement of processes while managing staff performance and customer satisfaction.
Responsibilities
- Manage day‑to‑day operations of the Visa Application Center
- Oversee document scrutiny and visa processing
- Handle cash and bank transactions
- Maintain accurate application data records
- Ensure compliance with SOPs, SLAs, and ISO standards
- Conduct audits and implement process roll‑outs
- Monitor error rates and improve quality
- Mentor staff and conduct training sessions
- Handle escalations and liaise with support functions
- Deliver value‑added services and meet VAS targets
Skills Required
MS Office proficiencyTyping speedCustomer service experienceTeam managementProcess improvementQuality assuranceProblem solvingMultitasking
Fields of Study
- Business Administration
- Management
- Hospitality Management
- International Relations
How to Apply
Send your application letter and CV to the email address provided, clearly indicating the job title "Deputy Manager –Operations (French Speaker)". Find contact details below.