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Junior Customer Experience Officer

Dodai Manufacturing Plc. · ET · Full-time
Apply Now Posted 14 hours ago

About the Role

Provide timely, empathetic support across in‑person, phone, chat channels, manage tickets, coordinate with service and logistics teams, and ensure high customer satisfaction.

Responsibilities

  • Welcome and assist customers at service centers
  • Respond to queries via phone, chat, or messaging platforms
  • Log interactions, complaints, and feedback in CRM
  • Create, assign, and follow up on customer tickets
  • Escalate complex issues to relevant departments
  • Coordinate with repair, logistics, warehouse, and sales teams
  • Record CSAT/NPS scores and share recurring feedback
  • Participate in performance debriefs
  • Follow SOPs, policies, and data privacy guidelines

Skills Required

Excellent verbal and written communicationActive listeningProblem solvingPhone and chat platform proficiencyCustomer support system (CRM) useData entry and reporting with Google Sheets or CRM dashboardsMultitasking in high-volume environment

Fields of Study

  • Marketing Management
  • Business
  • Customer Service Management

How to Apply

Apply through the provided online form. Find contact details below.