Customer Experience (CX) Manager

About the Role

The Customer Experience (CX) Manager will drive Dodai’s after‑sales operations, leading customer engagement and success teams to deliver exceptional service through advanced CRM, automation, and data analytics while fostering a culture of empathy and continuous improvement.

Responsibilities

• Lead Customer Engagement Team managing call center, CRM, and ticketing
• Improve response time and satisfaction via automation and data-driven improvements
• Coordinate repair, maintenance, and spare parts for after-sales service
• Analyze technical issues with engineering to improve product reliability
• Implement proactive engagement and loyalty programs
• Use CRM and analytics tools to achieve high efficiency
• Supervise and mentor CX associates and agents
• Report KPIs and collaborate cross-functionally on process improvements

Skills Required

Fields of Study

• Business Administration
• Marketing
• Engineering

How to Apply

Submit your application through the provided online form and find contact details below.