Customer Experience (CX) Manager
Apply Now Posted 2 hours agoAbout the Role
The CX Manager will oversee Dodai’s after‑sales operations, driving high‑efficiency customer service through CRM optimization, automation, and data‑driven decisions while leading a team to deliver exceptional support and retention.
Responsibilities
- Lead and manage customer engagement, support, and success teams
- Improve response time, resolution rate, and satisfaction via automation and CRM optimization
- Coordinate repair, maintenance, and warranty claims
- Implement loyalty programs and proactive engagement strategies
- Use analytics to drive operational efficiency and process improvements
- Supervise and mentor CX associates and agents
- Align CX goals with commercial and technical strategies
- Report on KPIs and customer insights
Skills Required
CRM systemsData analyticsCustomer service managementLeadershipCommunicationProcess improvementAutomation toolsDigital tools
Fields of Study
- Business Administration
- Marketing
- Engineering
How to Apply
Submit your application through the provided online form; find contact details below.