Customer Service Advisor
Apply Now Posted 1 week agoAbout the Role
Provide prompt, courteous customer support via hotline and other channels, managing bookings, inquiries, and upselling opportunities while maintaining DHL’s service standards.
Responsibilities
- Accept and register bookings for DHL services
- Offer alternatives and upsell value‑added services
- Respond to customer inquiries with accurate information
- Enhance service experience with professionalism and empathy
- Liaise with Operations and other departments for issue resolution
- Suggest improvements to procedures and technology
- Maintain service standards and policies
- Support team goals and assist colleagues
- Handle urgent situations calmly and efficiently
Skills Required
Telephone skillsConflict resolutionSelling skillsOrder booking systemsCommunication (spoken & written)NegotiationInterpersonal skillsCustomer relationship management
Fields of Study
- Business Administration
- Logistics
How to Apply
Apply through the provided job link; submit your resume and cover letter by the deadline. Find contact details below.