Front Office Receptionist

About the Role

The Front Office Receptionist manages all front desk operations at a luxury apartment residence, welcoming guests, handling inquiries, coordinating services, and ensuring smooth check‑in/check‑out procedures.

Responsibilities

• Welcome guests and visitors with a warm, professional manner
• Provide detailed information about apartment services
• Maintain a tidy and organized front desk area
• Ensure rooms are clean and attractive
• Manage phone calls, emails, and resident inquiries
• Keep accurate records of complaints, suggestions, visitor logs, and bookings
• Coordinate with departments for maintenance and guest feedback
• Handle check‑in and check‑out processes
• Assist the accounts section with payment issues
• Resolve guest complaints promptly
• Maintain essential reception materials
• Perform additional duties as directed by supervisor

Skills Required

Fields of Study

• Customer Service
• Hospitality Management
• Business Administration

How to Apply

Submit your CV in PDF format via the Ethiojobs platform after completing the mandatory application form linked on the job posting. Only candidates who finish both steps will be considered.