IT Technical Support Officer

About the Role

The IT Technical Support Officer will deliver hands‑on support across web, mobile, and back‑office platforms, ensuring system reliability and resolving user and payment issues within a fast‑moving fintech and gaming environment.

Responsibilities

• Provide technical support for web, mobile, and back‑office systems to ensure uninterrupted operations
• Investigate and resolve issues related to customer accounts, deposits, withdrawals, bonuses, and transactions
• Monitor platform performance and proactively identify system issues and operational risks
• Troubleshoot application, network, and integration‑related problems to maintain service availability
• Support payment gateway integrations and manage payment‑related incidents effectively
• Assist with KYC verification processes, account management, and operational support activities
• Document, track, and escalate technical issues when necessary to ensure timely resolution
• Collaborate with Operations, Customer Support, and Development teams to improve system performance and user experience
• Participate in system testing, validation, and deployment activities for new features and updates
• Maintain technical documentation, troubleshooting guides, and incident reports
• Support continuous improvement initiatives to enhance platform reliability and operational efficiency
• Ensure compliance with internal technical standards, security procedures, and operational policies

Skills Required

Fields of Study

• Computer Science
• Information Technology
• Software Engineering
• Information Systems

How to Apply

Submit your CV and cover letter via email; find contact details below.