Junior Customer Service Officer

About the Role

The Junior Customer Service Officer will deliver training information, manage customer interactions across multiple channels, maintain records, and support IBOs while ensuring a professional and confidential service environment.

Responsibilities

• Provide training package information to customers via phone, Telegram, or in person
• Manage day-to-day customer service counter and call centre operations
• Prepare meeting spaces for IBOs
• Maintain a positive public image of the company
• Handle difficult customer situations calmly
• Log customer requests into the system and follow up
• Ensure confidentiality
• Perform photocopying, scanning, and general office duties
• Report service delivery issues to supervisor
• Carry out additional duties as directed

Skills Required

Fields of Study

• Marketing Management
• Business Management

How to Apply

Submit your application via the provided job link; find contact details below.