Call Centre Operator

About the Role

Responsible for managing customer booking inquiries, dispatching rides, handling support queries, resolving complaints, and maintaining accurate records for a ride-hailing service.

Responsibilities

• Assist customers with booking requests, modifications, and cancellations over the phone
• Match ride requests to available drivers in the local area
• Answer questions about pricing, app usage, and company services
• Handle passenger and driver complaints professionally
• Notify drivers of traffic updates or special requests
• Record call details and trip modifications into the reservation system
• Escalate complex issues to team leaders or specialized departments

Skills Required

Fields of Study

• Computer Science
• Information Technology
• Marketing

How to Apply

Submit your application via the provided job link and send your CV to the specified email; find contact details below.