Associate Customer Service Officer
Apply Now Posted 8 hours agoAbout the Role
The Associate Customer Service Officer manages sample intake, registration, and reporting while maintaining strong customer relations and supporting the laboratory’s service delivery.
Responsibilities
- Receive or collect samples for testing
- Register, code, handle, and transfer samples
- Ensure sample scope compliance
- Follow up on customer orders and resolve delays/complaints
- Issue test results and reports
- Respond to customer inquiries professionally
- Promote company services
- Provide technical advice to marketing/sales
- Maintain professional customer relationships
- Act as liaison between customers and departments
- Coordinate branch office activities
- Coach junior staff
- Prepare activity reports
Skills Required
sample handlingregistration and codingcustomer servicecomplaint resolutionreport issuancetechnical supportcommunication
Fields of Study
- Chemistry
- Biology
- Food Science
How to Apply
Submit your CV, cover letter, and relevant documents via email. Find contact details below.