Product Portfolio & Customer Success Manager

About the Role

The Product Portfolio & Customer Success Manager will oversee Ashewa’s digital product lineup while ensuring exceptional customer experience, driving adoption, and maximizing long-term value through strategic portfolio management and proactive client engagement.

Responsibilities

• Manage and monitor product portfolio performance
• Develop product portfolio strategies aligned with company objectives
• Analyze product performance, customer feedback, usage trends, and market opportunities
• Coordinate product lifecycle activities including launch, adoption, optimization, and scaling
• Identify opportunities for new product enhancements and integrations
• Build strong long-term relationships with enterprise and retail customers
• Lead onboarding and customer adoption initiatives
• Develop customer success plans to improve retention, engagement, and satisfaction
• Monitor customer health metrics and address risks proactively
• Handle escalations and coordinate timely resolution of issues
• Conduct regular customer business reviews and feedback sessions
• Collaborate with sales, marketing, technical, and operations teams for cross-functional alignment
• Track KPIs related to customer satisfaction, churn, product adoption, portfolio growth, and revenue impact
• Use analytics and customer insights for data-informed decision-making

Skills Required

Fields of Study

• Business Administration
• Marketing
• Computer Science
• Information Systems
• Management

How to Apply

Apply through the provided application link within 30 days of the announcement date; find contact details below.